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Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior
Date: October 15th, 2009
ISBN: 0071446524
Language: English
Number of pages: 284 pages
Format: EPUB
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

Download Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior




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