Conflict in the Workplace (Quick Study Business)

This 4-page guide examines and answers all human resource issues faced on a day to day basis in many companies. For human resource officers of corporate, large or small businesses.

4-page laminated guide includes:
• when conflict is ignored
• psych constructs leading to workplace conflict
• differences in perception
• differences in beliefs, values, goals
• conflicting values, "politics"
• job & time stressors
• stress management
• communication & motivation issues
• recognizing potential problems
• violent workplace incidents
• authority in a non-threatening manner
• resolving disagreements
• negotiation, mediation, arbitration
• managing dissatisfaction
• policies & procedures