Putting People at the Heart of Policy Design: Using Human-Centered Design to Serve All

The basic premise of human-centered design is to put beneficiaries at the heart of the design process. For policies and projects, a human-centered design approach can increase the positive impact on people's lives by contributing to a deeper understanding of their challenges, aspirations, and dreams. This book aims to support policy makers to apply human-centered design methods. Part 1 discusses principles and methods and features real-world practical examples. Part 2 presents a case study on Indonesia's maritime sector to demonstrate the benefits of applying human-centered design methods.