The Chocolate Elephant, Part 1: Business Process Management and It Service Management

Putting Information Technology first and the business second is putting the cart before the horse. In most organisations, there seems to be a disconnect between the business and Information Technology, and in some regards, IT is looked on as the silver bullet that can be used to resolve all problems and issues.

This has occurred due to Information Technology becoming so embedded in organisations and being required for the execution of most business processes. It should be noted that Information Technology is a tool used to enable the execution of a business process. It is an important tool, but nonetheless, it is only a tool.

Organisations need to shift the focus back to the business and ensure that the technology they are using fits in with the requirements of their business processes. This will ensure that businesses become more efficient and effective and that they are only using and being supported for the technology that they require. Only in very exceptional circumstances, should a business process be altered to fit in with Information Technology.