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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Date: July 6th, 2006
Сategory: Business, Economics | Education, Learning
ISBN: 0471752940
Language: English
Number of pages: 210 pages
Format: PDF
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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