Download books » Business, Economics » Download EPUB Conflict Management in the Workplace: Understand, Navigate, Prevent

Conflict Management in the Workplace: Understand, Navigate, Prevent

Conflict Management in the Workplace: Understand, Navigate, Prevent
Date: April 10th, 2020
ISBN: 9781393317319
Language: English
Number of pages: 187 pages
Format: EPUB
This book on conflict management offers its readers the practical tools they need to understand conflicts and engage them skillfully. When you know what to look for and what questions to ask, you will feel confident to address emerging conflicts proactively. You might even start finding that conflicts are really interesting rather than uncom­fortable. The vocabulary, techniques and strategies presented in this book will equip the readers to handle difficult conversations, develop strategies to navigate protracted conflict, support those who lack skills in conflict management and build robust collaboration cultures in their organizations.

The conflicts we get in touch with are all in some ways unique, because there are many different types of circumstances that influence how they show up. In the end, no one else can tell you how best to deal with the conflict you are facing. You will have to make your own best judgment about what path to take.

The reader is introduced to an explanation of what drives conflict and how people come under action pressure in conflicts; the three levels of causes of and actions in workplace conflicts (the individual, relationship and system levels); five common types of conflict issues; Johan Galtung's conflict triangle; Friedrich Glasl's conflict escalation model; the four basic approaches to conflict management (dialogue, discussion, rule-based procedures and steamrollering); Thomas Jordan's conflict inter­vention matrix; and several other concepts and models.

Special attention is devoted to the roles of self-awareness in conflict, how being in mindful contact with one's own feelings, interpretations and judgments influences reactions and actions. Weak self-awareness can explain many missed opportunities for influencing conflict situations constructively, whereas strong self-awareness is a key competence for developing skill­fulness in handling conflict situations. Understanding the role played by self-awareness is not only helpful for developing one's own skills, but also for a deeper understanding of the reactions and actions of others.

A comprehensive chapter reviews communication skills relating to conflict: helpful and concrete conversation techniques for creating real dialogue, solution-focused discussions and con­structive negotiations.

Download Conflict Management in the Workplace: Understand, Navigate, Prevent




Resolve captcha to access download link!

Information
Users of Guests are not allowed to comment this publication.
RSS
2019-2024. All books on the site are laid out only for informational purposes.