Dealing with Difficult People (HBR Emotional Intelligence)
Date: May 8, 2018
Сategory: Business, Economics
ISBN: 1633696081
Language: English
Number of pages: 155 pages
Format: True PDF
Add favorites
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
- Daniel Goleman
- Tony Schwartz
- Nick Morgan
- Daniel Gilbert
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download Dealing with Difficult People (HBR Emotional Intelligence)
Similar books
Information
Users of Guests are not allowed to comment this publication.
Users of Guests are not allowed to comment this publication.