The Working Manager: The Frontline System for Running Retail & Restaurant Teams

TheWorking Manager is a practical leadership guide drawn from thirty-three years of real-world retailand restaurant experience. It delivers clear, repeatable systems that helpmanagers run stronger shifts, develop their teams, and build a culture ofaccountability. Focused on actionable tools rather than theory, the bookprovides frameworks, checklists, and coaching methods that translate directlyto the floor. Designed for both new and seasoned managers, it offersorganizations a straightforward, teachable approach to developing confident,consistent leaders.